9g999 Privacy Policy
A full and transparent account of how we collect, process, and protect your personal information is presented here.
This privacy policy applies to all users of the 9g999 platform. By using our website, you are considered to have accepted the terms set out in this policy. We take your personal privacy very seriously and are committed to protecting your information. In this document we clearly explain what information is collected, for what purpose it is used, and how it is kept secure.
Types of Information Collected
When you register an account and use our services on 9g999, we may collect the following types of information:
a) Personal Identification Information
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number (for identity verification)
b) Financial Information
- bKash, Nagad, Rocket, or Upay account number (to process transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
c) Technical Information
- IP address and device information
- Browser type and version
- Cookie and session data
- Site access times and browsing behaviour
d) Gaming Activity Information
- Play history, betting and winnings records
- Preferred game categories and usage patterns
- Bonus and promotional offer uptake details
How Information Is Collected
We collect information in the following ways:
- Directly provided: When you open an account, log in, make a deposit, or contact our support team, you provide information directly.
- Automatic collection: Technical information is collected automatically from your device through cookies and tracking technologies.
- Third parties: Relevant information may be verified through payment processors and identity verification services.
Purpose of Using Information
9g999 uses your information only for the following legitimate purposes:
- Managing account registration, identity verification, and the login process
- Processing deposits, withdrawals, and bonus payments
- Ensuring platform security and preventing fraudulent activity
- Providing customer support and resolving issues
- Delivering a personalised experience and relevant promotional offers
- Ensuring responsible gaming and providing support where needed
- Meeting legal and regulatory obligations
- Improving the platform and enhancing the user experience
Data Storage and Security
The security of your information is our top priority. The 9g999 platform uses SSL encryption technology, which keeps all your data transfers secure.
Security measures in place:
- Industry-standard SSL/TLS encryption
- Secure data servers and firewall protection
- Two-factor authentication to prevent unauthorised access to accounts
- Regular security audits and vulnerability reviews
- Access to data restricted to a limited number of staff
We retain your information only for as long as is necessary to provide our services and meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by applicable law.
Sharing Information with Third Parties
9g999 never sells or rents your personal information. However, necessary information may be shared with specific third parties in the following limited circumstances:
- Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
- Identity verification services: With authorised verification agencies to meet KYC obligations.
- Technology partners: Technology providers that assist in operating the platform, who work under strict confidentiality agreements.
- Legal authorities: Government or regulatory bodies in accordance with court orders or legal obligations.
Each third party is contractually bound to uphold our privacy standards, and they are provided only with the information necessary for their specific task.
Cookie Policy
The 9g999 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help our platform operate more effectively.
Types of cookies we use:
- Essential cookies: Required for login sessions and security — the site cannot function properly without these.
- Performance cookies: To improve page load speed and the user experience.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To collect site usage statistics, which are completely anonymous.
You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
User Rights
As a user of our platform, you have the following rights:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances, unless a legal obligation requires otherwise.
- Right to restrict processing: The right to request that the use of your information be limited for specific purposes.
- Right to object: The right to object to the use of your information for marketing purposes.
- Right to data portability: The right to receive information about you in a structured format.
To exercise these rights, please contact our support team. We generally respond to your request within 30 days.
Protection of Minors' Information
9g999 is a service strictly for persons aged 21 or over. We do not knowingly collect personal information from any minor. If we become aware that a minor has registered, their account will be closed immediately and the relevant information will be deleted.
If you believe a minor has opened an account on our platform, please contact us.
International Data Transfers
Our servers may be located in various countries. Even when your information is transferred internationally, the same security standards are maintained at all times. The protective measures set out in this privacy policy apply equally in any country.
We ensure that all international data transfers are carried out in compliance with applicable laws and privacy regulations.
Marketing Communications
When you register with 9g999, you may consent to receiving promotional emails and notifications. We may inform you about new games, bonus offers, tournaments, and relevant updates.
You can opt out of marketing communications at any time — by using the unsubscribe option in any email or by contacting our support team.
Even after opting out of marketing communications, you will continue to receive essential messages related to transactions and security.
Changes to This Policy
We may update this privacy policy from time to time. If significant changes are made, we will notify you by email or through a notice on the platform.
After each update, the "Last Updated" date at the top of the page will be changed. We recommend that you review this policy regularly.
If you continue to use the platform after any changes, you will be considered to have given your consent to the updated policy.
Contact Us
If you have any questions, comments, or requests regarding your information or this privacy policy, please get in touch with us:
Email: [email protected]
Live Chat: Support available in Bengali 24/7
We generally respond to your email within 24 hours on business days. For urgent matters, contacting us directly via live chat provides the fastest resolution.